Returns & Exchanges

Gabriela Hearst accepts returns on unworn, unwashed, and unaltered merchandise within 14 days of the delivery date. Please ensure all original tags and packaging are intact to qualify for a full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original Gabriela Hearst packaging and include the printed return authorization slip inside the box.

3

Affix the Shipping Label

Attach the pre-paid UPS return shipping label provided with your order to the outside of the package, ensuring any old labels are covered.

4

Drop Off or Collection

Drop off your package at any authorized UPS location or schedule a complimentary courier collection through our customer service team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing