Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress via our courier partner.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Do you offer international shipping?
Yes, Gabriela Hearst ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location and local customs regulations.
How do I care for my Gabriela Hearst knitwear?
Our knitwear is crafted from the finest natural fibers. We recommend professional dry cleaning or careful hand washing in cold water with a mild detergent, followed by drying flat to maintain the garment's shape.
Are your products sustainably sourced?
Sustainability is a core pillar of our brand. We prioritize eco-conscious materials, such as plastic-free packaging, deadstock fabrics, and certified organic wool, to minimize our environmental footprint.
Can I pre-order items from the latest runway collection?
Selected seasonal pieces are available for pre-order. These items will be shipped as soon as they become available, and an estimated delivery date will be provided on the product page.